The quality of any janitorial/custodial services company’s work is of paramount concern, and requires a sustained, thorough approach by the vendor. Quality is at the heart of each program we design and implement for our clients at Team Clean.
Team Clean’s web-based inspection program is at the beginning, middle and end of our work for our clients. We evaluate the level of cleanliness that exists at the time of our initial engagement, identifying deficiencies and breakdowns in the system. Then we improve on the quality, with constant evaluation of our efforts each day.
This level of quality control supports our business fundamental, ensuring that our clients receive consistent, high-performance cleaning on a consistent basis. In addition to daily fulfillment inspections conducted by a supervisor, each facility is closely monitored and inspected by an operation team member on a regular basis. Our quality control program consists of both regularly scheduled visits as well as unscheduled visits to each site. Furthermore, our ops team submits regular inspection reports for evaluation.
A project manager is assigned to every site to improve the overall quality control during the day. The project manager’s responsibility consists of controlling day staffs, as well as maintaining a direct relationship with each client.
Our staff is the most important factor in providing quality service for our clients. We actively seek qualified prospective employees on an ongoing basis for general cleaning requirements. In addition, each employee receives a comprehensive background investigation as a part of our employment procedures. Team Clean has many talented and qualified employees in all levels of supervision. When new staff begins in either a day or evening position, a qualified supervisor will assist and train them according to the specific needs for each facility.
Our quality control process follows the site-specific scope of work and the data generated by both our customers and our inspections. This data is then analyzed to track performance. This ongoing process keeps track of how we perform and whether we meet our scope of work on a daily, weekly, monthly, quarterly and annual basis.
Everything we do is focused on providing high-quality, customized cleaning and maintenance solution for our clients.