When selecting any partner/vendor for your custodial and janitorial needs, a key factor is that company’s Quality Assurance program. You need to find a partner that has a cleaning system engineered to consistently produce a sanitary and healthy environment, whether the commercial facility is a school, public building, multi-tenant residence or office, business or industrial location.
Quality control is a large part of any facility manager’s job. Making sure that your facility or facilities are clean, and that upkeep and safety standards are maintained, is crucial, as is discovering possible efficiencies. There are a few benefits you should look for from a custodial/janitorial company’s cleaning system, such as a proven system of employee selection and training. Qualified employees are the foundation of consistent service. You need a partner that has an aggressive personnel program that finds and systematically trains employees to assure high cleaning standards.
Also, you need to find a company with technical expertise. Commercial cleaning has moved past the “mop and bucket.” Consistent quality requires state-of-the-art equipment, supplies, and compliance with Federal, State and local standards and regulations. A good commercial cleaning company needs an ongoing technical research program that provides the right equipment, cleaning techniques, and protection.
Your commercial cleaning company should also have a robust Quality Assurance program. Their program should include inspection reports, regularly verifying the quality of their work after the cleaning is complete. This reporting is shared with you and archived for your records. That commercial cleaning company will also ask their customers to rate the quality of their service regularly, possibly once a month or once per quarter. This rating provides objective feedback regarding your individual satisfaction.
A great commercial cleaning company also regularly visits your business on a regular, personal basis, taking the initiative to visit your facility (or facilities) during business hours to discuss your needs, as well as checking in on the progress of their efforts at your location. They will have a clear and responsive contact person for you to communicate with on a regular basis, especially in case of an emergency. They should have a way of tracking your customer communication and requests, to ensure timely completion, and be accountable with records and reviews of all categories for both management and cleaning staff to confirm consistent service excellence.
The objective of any commercial cleaning company’s Quality Assurance program should be to promote a pro-active facilities stewardship philosophy. Their inspectors should inspect, evaluate and document the appearance of your buildings. With additional information on the buildings, operations and facilities managers can plan appropriate cleaning and maintenance actions before they find the need to initiate a call.
Finding the right commercial cleaning company takes a little time, but identifying a vendor with a proven Quality Assurance program is a critical factor that will help you make the correct call.