Team Clean, Inc.Team Clean, Inc.
Removing Graffiti

BAG THE TAGS: Why Removing Graffiti is So Hard

Removing graffiti is still one of the toughest building maintenance chores to deal with.  Soap and water usually won’t do it. But a lot of harsh chemicals and sharp scrapers might. However you choose to deal with graffiti, the cleaning-off process is a long, messy one if you choose to do it yourself. And your results are not guaranteed.

To save time, money and the agony of defeat, a professional cleaning firm like Team Clean, which has successfully dealt with graffiti for decades, is probably the best way to go.

But if you’re determined to do it yourself, here’s what you’ll need in your graffiti fighter’s tool kit:

1.          Aerosol solvent
2.         Clean cotton painters’ rags
3.         Trash bags
4.         Inexpensive paintbrushes, rollers and paint containers
5.         Paint matching various surfaces around your neighborhood
6.         Paint scraper
7.         Dust mask
8.         Safety glasses
9.         Kitchen cleaner and water in spray bottle

Solvents and Cleaners
There are a number of graffiti removal products on the market. It can help to become familiar with each one. Learn about safe use and safe handling. Some of the better-known solvents available at major hardware stores can be hazardous to your health. Using a respirator is probably safer than using a dust mask. Breathing this stuff is obnoxious and NOT healthy.

You need to be aware of wind conditions. You need eye and breathing protection when you use it. Rags used with solvent should be discarded properly. DO NOT KEEP FLAMMABLE RAGS IN CONTAINERS in your vehicle or garage.

Know the product you are using and HOW TO HANDLE AN ACCIDENTAL INJURY when using the product.

Some of the markers the vandals are using are not permanent. We’ve been able to clean some signs with soap and water.

Safety Glasses 
Safety glasses keep paints, solvents, and dust from entering the eyes. Always use caution. Never compromise eye safety.

Cleaning Smooth Surfaces
Test an inconspicuous area of the surface with your cleaning material. Most modern signs clean quickly. Start by cleaning with soap and water first then proceed to solvents.

Cleaning from Rough Surfaces 
Many times paint on a rough surface causes permanent damage. The character of the surface will change because, in some cases, it is virtually impossible to remove all of the paint from a porous surface. A perfect example is a cinder block wall. You may be forced to paint the wall—the entire wall. Simply framing the damaged area leaves you (and the vandal) with an ugly blotch.

We have found that pressure washers, using sand, can actually etch a cinder block wall, further hastening the wall’s demise. A wire brush is somewhat limited in effectiveness as well. Our city, instead, uses a power washer with a biodegradable emulsifier approved by our sewer department. In most cases, we have been able to completely remove the vandalism. However in some cases, because of the porous surfaces involved, a slight hazy remnant of the graffiti still remains.

Elbow Grease and the Wire Brush
An inexpensive wire brush is excellent for removing paint from many surfaces. The surface will look like someone has wire brushed it but the vandal’s message will be history. Any surface where you use a wire brush should be a surface, that will over time, weather back to the original color or texture. Every graffiti fighter needs a wire brush in his or her tool kit.

Use the wire brush on: 
Telephone poles
Street curbs
Some rough metals
Smooth stone surfaces
Decorative rocks
Wood fences
Concrete

TIPS ON REMOVAL
1. When you engage in graffiti removal, you become very aware of how much more difficult it is to remove it than it is to apply it. This is especially true in the case of rough, unpainted brick surfaces. Painted surfaces are probably best repainted, though it would be wise to have a supply of graffiti removal solvent ready for rapid response. This is also true because recent graffiti seems to be easier to remove than old graffiti.

2. For surfaces like mailboxes, utility boxes, steel roll-up doors, lampposts, etc., liquid graffiti removal solvent (Savogram) is the way to go. This graffiti should be removed as soon as it appears. This requires only some light duty steel wool, a small spray bottle of solvent, and a cleaner like TSP to wash the area down after removing the graffiti. Very little solvent should be used if the graffiti is recent. Just spray on some solvent, lightly rub with steel wool (or even heavy duty paper towels) and then wipe clean. You’ll want to use rubber gloves and lightly wash the affected area after removing the graffiti. Spray solvent such as Jasco, is not recommended for mailboxes or other painted surfaces since it will cause so much paint to bubble up that the “cleaned” area may look worse than it did with the graffiti.

3. For a brick surface, especially red brick, we recommend a professional cleanup, using a biodegradable emulsifier. This method minimizes the toll on the surface. It is generally too difficult to tackle a very rough surface with wire brushes and solvents, and the finished job will still bear a fair amount of the evidence of the graffiti.

4. For routinely painted surfaces like fences and some wall, it would be wise to have plenty of matching paint available for immediate cover-up within a day or two of the appearance of graffiti. In a business district, we recommend that some standard colors be employed in locations that are graffiti-prone and that an understanding be developed among property owners and business managers to allow for painting over graffiti quickly without having to secure permission from all affected parties. Rapid response is the key and this is only possible if the job is made as easy and automatic as possible.

Graffiti removal is not always a simple “spray it on, wipe it off” affair, especially when it involves brick or other rough surfaces or when paint has been there for a long time. You should expect to encounter examples where the best you can do is reduce the graffiti to an unrecognizable fade, even if it is not possible to completely remove it. Try both solvents if one doesn’t seem to do the trick. Don’t give up too soon. Sometimes, several applications of solvent or allowing to sit for a longer time will take care of things.

Commercial Cleaning

Commercial Cleaning: Cost or Investment?

Maintaining a clean workplace environment can pay for itself many times over, and often in unexpected ways. According to CleanLink, some of the most significant benefits kick in immediately:

  • There’s a direct correlation between a clean work environment and improved employee health. A clean environment can help reduce worker sick days.
  • A regular cleaning program preserves and protects building assets such as carpets, floors, tile surfaces, equipment. It prevents excessive wear and extends lifespans.
  • A sparkling workplace can be an excellent marketing tool, whether you’re trying to impress prospective clients, lease space or sell the building.
  • A clean, healthy building plays extremely well with occupants, creating a welcoming atmosphere, often subconsciously encouraging hard work and collective effort.
  • The appearance is one of the major elements that separates one building from another and brings added value.

Some experts say that the cleaning industry should be included under the umbrella of the healthcare industry, since cleaning plays such a vital role in keeping people healthy and productive. Aiding attendance, productivity and customer satisfaction can build a financial argument that will convince even the accountants.

Appearance will always be a major reason for commercial cleaning, but headlines about flu, MRSA, C. diff and other germs will mean higher cleaning standards and an increasingly important role for commercial cleaning companies like Philadelphia’s Team Clean.  As Donna L. Allie, Team Clean’s CEO, points out, “A well-maintained facility has the added effect of boosting employee morale, as well as contributing to an accident-free work environment. It also minimizes absenteeism caused by illnesses that can be prevented by the effective control and elimination of bacteria and germs.”

Stephen Collins of Stephco Cleaning & Restoration notes, “When we start to connect the dots between proper cleaning, employee attendance and performance, customer satisfaction and spending, then the value of commercial cleaning will be better understood and it will be harder to cut cleaning budgets — or to always choose the lowest bidder.”

CLEANING OUT ASTHMA: How Schools Can Protect Their Students

Back-to-school season means back to watching out for diseases and infections that could keep your student home instead of in class. The Environmental Protection Agency has issued these guidelines for managing asthma in schools, which include detailed information about reducing risk through careful cleaning and meticulous building maintenance.

Why It’s Important

• Asthma is the leading cause of children’s absence from school.

• Numerous environmental triggers can cause asthma attacks, such as:

o Mold, excess moisture, and dust

o Pests and animal dander

o Diesel exhaust o Chemicals in some cleaning products

• Addressing asthma triggers can reduce the number of nurse visits and keep children focused on schoolwork.

What You Can Do

• Perform regular and thorough cleaning and building maintenance to help children avoid environmental triggers.

• Avoid using cleaning products containing strong odors or fragrances that might trigger asthma symptoms.

• Implement an integrated pest management program to reduce the risk of triggers.

• Ensure the school has policies in place to reduce unnecessary car and bus idling.

• EPA’s Model School Environmental Health Program addresses key components that can reduce asthma triggers.

EPA and Federal Partners

• EPA’s Asthma and Indoor Environments website provides information about common indoor asthma triggers and how to avoid them.

• EPA’s Best Practices for Reducing Near-Road Air Pollution Exposure at Schools publication can be used by schools to reduce exposure to traffic-related air pollution.

• Managing Asthma in the School Environment by EPA offers nine tools for schools: 10 Ways to Manage Asthma, The Asthma Epidemic, Asthma in Schools, IAQ Tools for Schools, Environmental Asthma Triggers, Asthma Management and Education, Additional Resources, Asthma Action Card, and Daily Asthma Management Plan.

• Managing Asthma: A Guide for Schools (44 pp, 1.1 M, About PDF) helps schools plan or maintain an asthma management program for their students with asthma. The guide was a collaborative project of the National Asthma Education and Prevention Program in the National Heart, Lung, and Blood Institute, U.S. Department of Health and Human Services, and the Office of Safe and Drug-Free Schools in the U.S. Department of Education.

• EPA’s School Flag Program helps children, parents, school personnel and the community to be aware of daily air quality conditions. Participating schools raise brightly colored flags that signal the level of air pollution for that day to help school members and the surrounding community adjust their activities to reduce their exposure to air pollution.

• Role of the State Asthma Program in Implementing Multicomponent, School-Based Asthma Interventions by CDC’s National Asthma Control Program highlights activities three state asthma programs have undertaken to support school-based initiatives.

National Organizations

• Asthma in Schools on the American Lung Association website helps families and schools make sure that children with asthma stay healthy, in school and ready to learn. The website includes: o Open Airways for Schools Program

• The State Honor Roll, produced annually by the Asthma and Allergy Foundation of America, identifies states with the most comprehensive and preferred statewide public policies supporting people with asthma and related allergic diseases in U.S. elementary, middle and high schools. The goal of this report is to identify state-level progress toward better school-based policies and to provide a blueprint for asthma and allergy advocates nationwide.

• Just for Kids on the American Academy of Allergy Asthma & Immunology website includes games, storybooks, videos and more to help kids learn about managing their asthma and allergies.

• Mold, Mice and Zip Codes: Inside the Childhood Asthma Epidemic by NBC News, report on the links between asthma, poverty, and where you live.

Regional, State and Local Resources

• Visit the Sensible Steps for Healthier School Environments web page for an overview of issues related to asthma and asthma triggers in schools.

• Asthma and the School Environment in New York State by the state’s Department of Health summarizes research on asthma hospitalization among school-age children as well as school building conditions. The report identifies the strengths and remaining challenges of managing asthma and associated environmental factors in the school setting.

• Schools and Asthma on the Asthma Initiative of Michigan website offers numerous tools to support children with asthma in schools as well as related state laws and policies and resources for school staff and parents.

Team Clean has provided this blog information as a public health service. Over the past four decades, Team Clean’s experience and expertise have successfully serviced companies and organizations requiring: General office cleaning; Government offices and facilities; the Education sector; Events and Sporting venues, including stadiums and convention halls; and services for industrial plants and warehouse facilities. For further information about Team Clean, please visit http://www.team-clean.com

How Athletes Can Fight MRSA

How Athletes Can Fight MRSA

Football season and MRSA season arrive hand in hand to make everyone’s lives more miserable. MRSA is a staph infection, spread by skin-to-skin contact.  Gymnasiums, health clubs, hospitals and nursing homes are hot spots, and MRSA can announce itself with painful skin boils before it gets even worse.

Team Clean endorses the Centers for Disease Controls recommendations for cleaning and disinfecting athletic facilities for MRSA:

Shared equipment that comes into direct skin contact should be cleaned after each use and allowed to dry. Equipment, such as helmets and protective gear, should be cleaned according to the equipment manufacturers’ instructions to make sure the cleaner will not harm the item.

  • Athletic facilities such as locker rooms should always be kept clean whether or not MRSA infections have occurred among the athletes.
  • Review cleaning procedures and schedules with the janitorial/environmental service staff.
    • Cleaning procedures should focus on commonly touched surfaces and surfaces that come into direct contact with people’s bare skin each day.
    • Cleaning with detergent-based cleaners or Environmental Protection Agency (EPA)-registered detergents/disinfectants will remove MRSA from surfaces.
    • Cleaners and disinfectants, including household chlorine bleach, can be irritating and exposure to these chemicals has been associated with health problems such as asthma and skin and eye irritation.
      • Take appropriate precautions described on the product’s label instructions to reduce exposure. Wearing personal protective equipment such as gloves and eye protection may be indicated.
    • Follow the instruction labels on all cleaners and disinfectants, including household chlorine bleach, to make sure they are used safely and correctly.
      • Some key questions that should be answered by reading the label include:
        • How should the cleaner or disinfectant be applied?
        • Do you need to clean the surface first before using the disinfectant (e.g., precleaned surfaces)?
        • Is it safe for the surface? Some cleaners and disinfectants, including household chlorine bleach, might damage some surfaces (e.g., metals, some plastics).
        • How long do you need to leave it on the surface to be effective (i.e., contact time)?
        • Do you need to rinse the surface with water after using the cleaner or disinfectant?
      • If you are using household chlorine bleach, check the label to see if the product has specific instructions for disinfection. If no disinfection instructions exist, then use 1/4 cup of regular household bleach in 1 gallon of water (a 1:100 dilution equivalent to 500-615 parts per million [ppm] of available chlorine) for disinfection of pre-cleaned surfaces.
      • Environmental cleaners and disinfectants should not be put onto skin or wounds and should never be used to treat infections.
      • The EPA provides a list of registered products that work against MRSA (List H):
    • There is a lack of evidence that large-scale use (e.g., spraying or fogging rooms or surfaces) of disinfectants will prevent MRSA infections more effectively than a more targeted approach of cleaning frequently-touched surfaces.
    • Repair or dispose of equipment and furniture with damaged surfaces that do not allow surfaces to be adequately cleaned.
    • Covering infections will greatly reduce the risks of surfaces becoming contaminated with MRSA.
Green Cleaning

Green Cleaning: Why It’s Important

Carpeting, flooring, waste bins, windows, bathrooms; all areas of your building need to be cleaned, that’s a given.  Nobody is ever delighted to walk into a dirty building or room.  Cleaning is important to maintain the look and feel of your establishment.  What’s more important than that?  Your health. Routine cleaning takes away dirt, allergens, and food sources for pests who carry bacteria and disease.  Air quality is a big issue especially for those who have a chronic health condition.

Ok, so, we’ve cleaned and polished, and reduced any contaminants in the air; We’re done, right? Not so fast.  How did you accomplish that clean?  What kind of products are you using?  To some this might seem “nit-picky,” but it is a very valid question.  Are you using the safest products to achieve the goal? Cleaning chemicals are known to be abrasive and powerful solutions that are meant to destroy dirt and odor.  Often these chemicals are branded with disclaimers and warnings about the effect they might have on health.  These products can be a danger.  Working toward using safer “greener” products can reduce or eliminate the dangers revolving around using such abrasive chemicals.

According to EnvirOx:

  1. Safer products reduce worker’s comp issues. Right now, six out of 100 custodial workers have a chemical-related worker’s comp claim per year.
  2. Safer chemicals also reduce surface wear & tear. If it’s safe for the environment and safe for people, the product probably isn’t going to hurt your carpet, either.
  3. Sustainable, concentrated chemicals often have a high yield — that is, the concentrated chemical makes a lot of in-use cleaning product. This can lead to big in-use savings over ready-to-use products that end up in landfills.

Taking steps now to move toward safer cleaning products will save you money, and create an even healthier environment.  Team Clean proudly uses green cleaning products in our operations.  Ensure the safety of your facility and the well-being of your staff; all while saving money. It’s a win-win.

Floor Care

Focus on Floor Care this Summer

No matter the type of flooring environment your facility is equipped with it is essential to maintain it properly during the summer months. The choices that building owners and designers have to work with when it comes to the type of flooring continues to evolve, but no matter your style choice or preference your floors need to be maintained properly and pristinely.  Simply put, your floor appearance will deteriorate if it is not addressed routinely and professionally.

Besides the general appeal of your flooring, it is paramount to ensure that your floors are properly maintained for the safety of your guests.  Most slip accidents happen when floors are contaminated. Effective cleaning should remove contamination and reduce the risk of slips. Incorrect cleaning can lead to a build-up of contamination, making the floor more slippery.  Machines can clean floors effectively if they are maintained and used correctly by trained operators.  In correct or untrained use could result in the build of both contaminants and cleaning products.

Additionally, it is important to consider the cleaning products being used on flooring.  Deterioration of appearance may be expedited by using inappropriate cleansers with an incompatible floor surface.  You need a commercial janitorial service that knows the right product for the job, and how that product will affect the quality of the flooring.  From dry dirt to black heel dirt, having the necessary knowledge and experience is imperative to execute the job correctly.  Building owners and facilities managers need to be aware of the fact that this type of dirt needs to be removed daily in order to avoid premature flooring failure and replacements.

You can save on cost in the future if you do your research now.  Find a company that has a Quality Assurance program and hands-on training with their team from experienced industry professionals.  That is the formula for your success this summer as you maintain your flooring to impeccable standards.

Low Price

There’s a reason the price is so low…

We’ve all been to stores and seen advertisements for a big “doorbuster sale”; these price bargains often will bring customers flocking to the store eager to buy. Others, meanwhile, are more cautious when something is being sold at an unusual value. Skeptics of such sales are quick to quip, “doesn’t low price mean low quality?” Often we find out the hard way.

Bargains could mean a substantial shift in a specific market, desperation on the businesses part. Or, it could mean the opposite; a fortunate prosperous company simply wants to pass down the savings to their customers. If you’re in the market for a service, though, a low price will make the buyer a lot more skeptical.

Unfortunately, there are many companies that use the bargain price gimmick to pull a fast one on their customer. Whether it be a contractor that has promised you one price only to discover a dramatically different invoice at the jobs completion. Or, a fine-print service agreement that leaves you footing the bill for undisclosed charges at the time of signup; there are many reasons you should do your homework when scouting for a service.

When it comes to something as important as the health and safety of your building or property’s guests or employees you should always invest the time and research to make the informed choice. You want a company that has knowledge, has a proven track record, and has the results to back it up. Don’t regret your hasty decision down the road.

Quality assurance is a pledge that Team Clean commits to, and enforces in all areas of our business. We customize our service to your facility’s needs, and our hands-on management process ensures it is impeccably executed. You won’t see that kind of stewardship in the clearance aisle.

It’s right around the corner. Are you prepared?

We are now on summer’s doorstep.  The warm weather has arrived and the time has come for building owners and facility managers (if you haven’t already) to be sure you’ve laid the foundation for a fantastic summer.  Beyond routine maintenance and cleaning, managers and owners should be taking on deep cleaning initiatives in advance for a fresh season of new visitors and occupants at your facility.

Whether you’re an office space, government agency, event venue, industrial building or warehouse, or an educational facility the appearance and cleanliness of your space is paramount.  Our goal at Team Clean is to do just that.  We want to make sure that every nook, corner, and floor is living up to the prestige of your business or property.  From Quality Assurance programs to our hands-on management approach our team is fully qualified and committed to delivering exceptional results.  Having the right team is crucial and having the right information is the best foundation to build upon.

If you’re not a Team Clean client, you may want to consider revisiting your game-plan for taking on deep cleaning initiatives.  Here are 5 essential tips that you should strongly consider adopting from Buildings.com:

 

“1. Freshen up facility appearance: Dedicate time this spring to focus on small details. Whether patched and caulk lines need to be redone or bulbs and ballasts need to be replaced, addressing the small issues will improve to the overall appearance and operations of the facility. Partner with a vendor that is capable of handling these common handyman tasks to help maintain the building.

 

  1. Focus on flooring: Winter weather results in excessive wear and tear and a dulling of the appearance of flooring. Invest in a deep cleaning service to revitalize tile and carpeting. The combination of high-pressure steam, agitation, heat and extraction removes more dry particulate soil than any other method, helping delay expensive replacement costs and revitalizing floors to a like-new condition.

 

  1. Refresh restrooms: There’s no denying that daily cleaning helps facility managers maintain restrooms. Despite standard precautions, dirt and bacteria will build-up over time. Address dirty restrooms by implementing a deep cleaning service for restrooms that effectively removes built-up soils by sanitizing all restroom surfaces and fixtures using a high-pressure, chemical injection washer.

 

  1. Clean air conditioning units: Most air conditioning (A/C) units remain dormant throughout the winter. To ensure the best indoor air quality (IAQ) for building patrons, facility managers should complete a comprehensive A/C coil cleaning service. A/C units that are not properly cleaned can lead to lingering odors, allergies, premature unit failure and high energy bills. Completing regular A/C coil cleaning removes dirt, grime and built-up sludge from A/C units to improve IAQ, lower energy bills and extend the life of air conditioning units.

 

  1. Go green with spring: According to a recent Harris Interactive survey, 84% of U.S. adults prefer to do business with a company that uses environmentally-friendly products and practices. Select products that are Green Seal certified or meet the requirements for the EPA’s Design for the Environment Program (DfE). In addition, businesses can implement green cleaning methods, including dilution control chemical dispensers and reusable mops or wipes to limit environmental impact.”

 

Source: http://www.buildings.com/news/industry-news/articleid/13832/title/top-5-spring-cleaning-tips

AllergensAllergens

Quick Tips on How to Reduce Allergens at Home or at Work

Spring is in the air, which is usually a good thing, unless you suffer from allergies.  Sneezing, wheezing, coughing and runny or itchy eyes can make it tough to get through the work day, with lost focus and lost productivity.

It is said that 10 to 30 percent of the American population suffers from allergic “rhinitis,” which is an inflammation of the nasal airways caused by breathing in allergens.

Allergies are among the top three reasons people miss work, and they can have a significant effect on productivity, so it’s very important for business owners to recognize that they should do some simple things that can reduce anyone’s exposure to allergens and other irritants.

One of the most common allergens in homes, dust mites are often passively carried form home to the workplace.   Eggs can be carried into the office environment on clothing.  Carpets, upholstered furniture and even cubicle walls may give harbor to dust mites. Requesting frequent carpet cleaning and dusting your work area with a microfiber cloth or wet rag can help reduce dust mites in your work area. Some recommend installing a small HEPA (for “high efficiency particulate air”) cleaner to clean the space around your immediate work area.

Even if you work in a pet-free building, you may be exposed to cat and dog hair.  Pet hair is carried on clothing and becomes part of the indoor environment. If possible, avoid placing allergy sufferers and pet owners in the same workspaces and provide hair removal rollers at the office.

Seasonal allergens such as pollen can enter the workplace through ventilation, and through the opening and closing of windows.  Make sure that your office has good air filtration. Changing air filters regularly and proper maintenance of heating and air conditioning systems at least twice a year are recommended.

Cleaning fluids and air fresheners release volatile organic compounds into our air, too. These fumes can irritate lungs causing respiratory distress and shortness of breath. Avoid using plug-ins and aerosol air fresheners and switch to cleaning products with no “VOCs”.

And you may want to encourage employees to get an allergy test.   They may think you know what triggers their allergies, but they could be wrong. Managing allergies requires knowing what your triggers are.   One example is the employee who thought she was working in a building that was full of mold, dust and poor air quality, but allergy testing showed it wasn’t the building.  She was allergic to cat hair. Her runny nose and itchy eyes were a result of her allergies being triggered by her cat-owning co-worker who had carried her pet’s hair to the office on her clothing. Consult with a certified allergy specialist to do an accurate assessment of allergy triggers.  And while allergy medications like antihistamine medication may ease allergy symptoms, they can also have you falling asleep in the boardroom.  Try taking a non-sedating antihistamine or asking your doctor about getting an allergy shot which may provide longer-term relief without the drowsy side effects.

Above all, maintaining a clean and healthy work environment with regular inspections, professional and detailed cleaning, and properly operating heat and air filters and systems, will help keep you and your team allergy-free and happy to better enjoy the spring.

Quality Assurance

The Importance of Quality Assurance Program in Janitorial Services

When selecting any partner/vendor for your custodial and janitorial needs, a key factor is that company’s Quality Assurance program.  You need to find a partner that has a cleaning system engineered to consistently produce a sanitary and healthy environment, whether the commercial facility is a school, public building, multi-tenant residence or office, business or industrial location.

Quality control is a large part of any facility manager’s job.  Making sure that your facility or facilities are clean, and that upkeep and safety standards are maintained, is crucial, as is discovering possible efficiencies.  There are a few benefits you should look for from a custodial/janitorial company’s cleaning system, such as a proven system of employee selection and training.  Qualified employees are the foundation of consistent service.  You need a partner that has an aggressive personnel program that finds and systematically trains employees to assure high cleaning standards.

Also, you need to find a company with technical expertise.  Commercial cleaning has moved past the “mop and bucket.”  Consistent quality requires state-of-the-art equipment, supplies, and compliance with Federal, State and local standards and regulations.  A good commercial cleaning company needs an ongoing technical research program that provides the right equipment, cleaning techniques, and protection.

Your commercial cleaning company should also have a robust Quality Assurance program.  Their program should include inspection reports, regularly verifying the quality of their work after the cleaning is complete. This reporting is shared with you and archived for your records.  That commercial cleaning company will also ask their customers to rate the quality of their service regularly, possibly once a month or once per quarter.  This rating provides objective feedback regarding your individual satisfaction.

A great commercial cleaning company also regularly visits your business on a regular, personal basis, taking the initiative to visit your facility (or facilities) during business hours to discuss your needs, as well as checking in on the progress of their efforts at your location.  They will have a clear and responsive contact person for you to communicate with on a regular basis, especially in case of an emergency.  They should have a way of tracking your customer communication and requests, to ensure timely completion, and be accountable with records and reviews of all categories for both management and cleaning staff to confirm consistent service excellence.

The objective of any commercial cleaning company’s Quality Assurance program should be to promote a pro-active facilities stewardship philosophy. Their inspectors should inspect, evaluate and document the appearance of your buildings. With additional information on the buildings, operations and facilities managers can plan appropriate cleaning and maintenance actions before they find the need to initiate a call.

Finding the right commercial cleaning company takes a little time, but identifying a vendor with a proven Quality Assurance program is a critical factor that will help you make the correct call.

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